No of opening: 3
Experience: 1-4 Years
Job Description
- Provide remote technical assistance and support and resolve problems related to the use of applications for end users
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Respond in a timely manner to service issues and requests
- Monitor and maintain computer systems and networks
- Set up accounts for new users
- Administer and resolve applications issues. Provide updates and perform root cause analysis.
- Supervise all alerts related to application and system procedures and provide services proactively
- Maintain good professional relationships with customers
- Provide support, identify all issues and prepare appropriate documentation for all issues and solutions.
Required skills
- Knowledge in Windows OS platform (Servers/Client OS)
- Basic concept of Software Development / Systems / Networking.
- MS office (Word, Excel)
- Good communication skills – Oral, Email, Documentation, Writing
- Experience with any of the project management and service desk tools like Jira, Service now, Redmine preferred
- Must be comfortable working in different shifts
