Report a Complaint
At Appla-X, we are dedicated to providing exceptional service and ensuring effective management of all client complaints. We handle complaints with transparency, fairness, and efficiency, aiming to resolve any issues as quickly as possible. If you are not fully satisfied with any aspect of our services, please inform us immediately. You can submit a complaint through any of the available channels, including verbal communication, email, physical mail, or via our website. We recommend reaching out to your dedicated Relationship Manager first to address any concerns swiftly. If further action is required, you can submit a formal complaint by completing the form below or by contacting us through:
Email: complaints@appla-x.com
Phone: +357 22835835
Mail: 10 Kosti Palama Street, Office 101 Akathiotis Pine Tree View, Larnaca 6016, Cyprus
Complaint Form:
At Appla-X, we take every client complaint seriously and are committed to thoroughly investigating and resolving your concerns. Upon receiving your complaint, we will assess and investigate it promptly. Depending on the nature of the complaint, we will respond using your preferred method of communication and make every effort to provide a comprehensive solution. Our goal is to resolve issues as quickly as possible, and for straightforward complaints, we aim to provide an immediate response.
Below are the indicative timeframes for investigating and responding to complaints, provided we have received all relevant supporting documents and information:
Report a Complaint
- Final Response: Within 15 business days
- Exception: If there is a delay beyond our control, you will be notified, and a final response will be provided within 35 business days.
Personal Data Issues (GDPR)
- Final Response: Within 30 business days
Other Issues
- Acknowledgment: Within 15 business days
- Final Response: Within 8 weeks
If you are not satisfied with our response or the actions taken to address your complaint, you have the right to escalate your complaint to the Financial Ombudsman of the Republic of Cyprus or an Alternative Dispute Resolution (ADR) Body within four (4) months of receiving our final response.
Contact Details for Further Escalation:
Financial Ombudsman of the Republic of Cyprus
- Address: Kypranoros 15, 1061, Nicosia, Cyprus
- Postal Address: P.O. Box 25735, 1311 Nicosia, Cyprus
- Phone: +357 22848900
- Website: www.financialombudsman.gov.cy
- Email for Complaints: complaints@financialombudsman.gov.cy
- General Information: enquiries@financialombudsman.gov.cy
Cyprus Consumer Center for Alternative Dispute Resolution
- Address: Kyriakou Matsi 16, Eagle House, 8th Floor, Agioi Omologites, 1082, Nicosia, Cyprus
- Phone: +357 22519741
- Website: https://adrcyprus.com
- Email: secretariat@adr.com.cy